You must display a toll-free phone number at your website for peace of mind for your customers. It will motivate your customers to talk to your experts to get quotation or details of your products / services. I have seen that many customers are more likely to contact us over the phone rather sending emails if they need assistance. Obviously you will not lose such customers and generate more leads and sales. Most of the lead generation companies in delhi (India) uses this technique to generate fersh leads for their clients. www.leadsglobal.in